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Effective Feb 9, 2001

H&H Technology Privacy Policy


This statement discloses the privacy practices that apply to the online collection of data obtained on www.hahlabs.com, owned and operated by H&H Technology, Corp.   H&H Technology, Corp. abides by the principles within the Safe Harbor Program framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

If you have questions or concerns regarding this statement, you should first contact the H&H Technology Web Marketing team by email at privacy@hahlabs.com .

The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site.

Please read the following privacy policy to understand how your personal information will be treated as you take advantage of our offerings. H&H Technology may update this privacy policy periodically. A notice will be displayed in the "Of Interest" section on the hahlabs.com home page whenever any material changes occur.

The purpose of this H&H Technology privacy policy is to inform you, as a welcome visitor, what kinds of information we may gather from you when you visit www.hahlabs.com. We also want to tell you how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, the information.

Finally, please note that this policy applies only to the online collection of data obtained on www.hahlabs.com and not to other companies' or organizations' Web sites to which we link. This Web site does contain links to other sites. Please note that when you click on one of these links, you are clicking to another Web site. H&H Technology is not responsible for the privacy practices or content of such Web sites.

We encourage you to read the privacy statements of these sites as their privacy statement may differ from ours. Please keep in mind that some of the products or services mentioned specifically in this policy might not be available on all of our international H&H Technology sites at this time.

This policy will let you know:

1. What personally identifiable information is collected from you; 
2. What cookies are and how they are used; 
3. With whom your information may be shared; 
4. How H&H Technology uses the personally identifiable information that has been collected; 
5. Which 'opt out' options you have as a www.hahlabs.com user; 
6. The kind of security precautions that are in place to protect the loss, misuse, or alteration of your information; 
7. How your credit card information is secured; 
8. To whom should questions regarding this disclosure statement be directed; 
 

1. What personally identifiable information does H&H Technology collect from you?

Certain activities on our Web site require the collection of personally identifiable information. Typically, we will collect only your name, company name, email address and other contact information such as phone and fax numbers. When you make a purchase, we will also collect your credit card, billing and shipping information.

We may also ask you for your interests and preferences to customize your future visits to our Web site. H&H Technology collects information in several ways from different parts of the hahlabs.com Web site. These include:

1. Trial, evaluation and beta download registration 
2. Event registration 
3. Support registration 
4. Education registration 
5. Online purchases 
6. Contest registration 
7. Subscription registration for sites that require subscription 
8. Contact us 
 

If you choose not to provide the information we request, you can still visit most of HAHLABS Web site, but you may be unable to access certain options, offers, downloads, and services.

2. What cookies are and how they are used

What are cookies? Cookies are used for setting a key on a user's browser that links him/her to the current state of their Web session. Their purpose is to let us know when you visit our site, where you visit in the site, and save preferences you set. Your browser can be set to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. If you choose not to accept cookies, you may not have access to certain functionality on our site. Site functionality requiring a login will utilize cookies. As a result, if you would like to visit the logged in portion of the hahlabs.com site, you will need to accept cookies.

We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers and future customers, so we respect these concerns.

H&H Technology also tracks IP addresses of Web sites from which you may visit www.hahlabs.com to analyze the data for trends and statistics reporting. In a few cases, specifically when you respond to e-mail marketing campaigns generated by third party vendors, your IP address may be associated with some of your user information when you browse www.hahlabs.com.

3. With whom your information may be shared

Service Providers
We sometimes hire companies (Service providers) to provide services on our behalf. Service providers may provide mailing and event registration information or technical support information to you. We will only provide such service providers the information they need to deliver the services and they are prohibited from using that information for any other purpose.

On occasion, H&H Technology uses Web site framing techniques, linking you to another service provider's Web site that retains the look and feel and navigation of www.hahlabs.com. This practice is used simply to aid you to easily navigate back to www.hahlabs.com. When framing occurs, the URL in your browser's toolbar will no longer display the www.hahlabs.com address, but the Web site address of the service provider in question.

Companies Offering Promotions 
From time to time, a H&H Technology business partner may wish to offer promotions. H&H Technology and its partners may engage in events or provide bundled products. In those instances, we will share your information with that partner. Such promotions such as joint seminars and sales promotions, jointly developed products, and joint announcements will always reference the partners involved. Both H&H Technology and its partner(s) will have access to information submitted by users who have expressed interest in marketing promotions. While we carefully choose our partners, we do advise you to review the privacy policies of these partners as well. If you receive a communication from a H&H Technology partner and wish to opt out of any subsequent partner communications, please contact that partner directly.

Intermediaries 
We may also share your information with intermediaries such as credit card companies or banks. Intermediaries serve solely as links in the distribution chain, and do not store, retain, or use the information other than to process a transaction.

Legal Obligations 
We may disclose your personal information to another party, such as law enforcement officials, in order to comply with legal requirements, court orders, government or law enforcement agency requests, to protect or defend H&H Technology, or where we perceive an immediate danger of death or serious physical injury to someone as a result of activity on our Web sites. Our disclosures may occur under circumstances where we may not be authorized to advise you of such action.

4. How does H&H Technology use the personally identifiable information that has been collected?

H&H Technology uses personally identifiable information in a limited number of ways. We use the information to complete transactions and to communicate back to you updates on services, products and promotions that we think, based upon your profile, that you would find of particular interest.

We may, from time to time, send you communications regarding our products and services. You may at any time opt-out from receiving electronic communications as explained below. We do not sell user information to anyone.

5. Which 'opt out' options do you have as a www.hahlabs.com user?

We provide Web site visitors with the opportunity to opt-out of receiving electronic notifications from www.hahlabs.com at the point where we request information about you.

During the creation of an e-Shop billing address or order, you can opt out from the following:

receiving our electronic newsletters or email notifications
receiving order or shipment confirmations when purchasing from eShop

H&H Technology gives you the following options for removing yourself from future electronic communications at any time:

You can access http://response.hahlabs.com/forms/emailcenter-hahlabs to add your name and email to the HAHLABS email suppression list.

If you have subscribed to one of our electronic newsletters ( i.news), you can choose to unsubscribe yourself at any time by following the specific instructions found at the footer of the electronic newsletter.

You can also opt-out of e-mail based marketing campaigns via the unsubscribe option contained in the e-mail invitation.

However, there are a few circumstances where you will receive email information from us relating to a product or service you requested. You will not be able to choose to opt out of these mailings since they are an essential part of the service you have chosen. These include:

specific requests initiated by you using online feedback
event, seminar, teleseminar and/or training registrations
critical product information (End of Life notices, EBF or defects)
specific contest information outlined in contest rules
technical support cases you logged online
e-Shop automated order cancellation notices

6. The kind of security precautions that are in place to protect the loss, misuse, or alteration of your information

Your account and personal information are password-protected so that you and only you have access to this information. You may edit your personal information by using your ID and password. Although we cannot ensure or warrant the security of any information you transmit to us or collected from our online products or services, H&H Technology has taken strong measures to protect the security of this information and to ensure that your choices for its intended use are honored. We continue to make every effort to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Data quality and the security of customer information is communicated throughout the organization as part of HR & IT policy. Access to customer data is limited to individuals within the H&H Technology Customer Service, Telesales, and Data Quality teams.

7. How your credit card information is secured

When purchasing on e-Shop your transaction and credit card information are secured using Secure Socket Layer (SSL) technology and Verisign's Digital ID Certificates. Credit Card information is only kept in e-Shop and our internal customer order entry system. In the internal data entry system, the data field is encrypted. H&H Technology secures data in e-Shop by not letting individuals besides the order administrators have access to the information. Our Web security is monitored by our security team continuously.

8. To whom should questions regarding this privacy statement be directed

Questions regarding this policy should be directed to privacy@hahlabs.com. We will strive to respond to your requests within 3 business days.

Or you can mail or fax to: 
C/O Web Marketing 
33553 CARION COURT
MISSION BC V2V6Z2

Fax No.: 001 604 820 7114